My Guest Cameron Herold is the former COO of 1-800-GOT-JUNK, a franchised junk removal business that he helped grow from $2M to $106M in revenue during his 6-year tenure as COO. Based on that experience, in 2016 Cameron founded the COO Alliance, a peer group for Chief Operating Officers (or those whose roles are bestContinue reading “Hiring Your Second in Command: With Cameron Herold, Founder of the COO Alliance and Former COO of 1-800-GOT-JUNK”
Tag Archives: growth
“Don’t F*ck It Up”: Les Trachtman on Avoiding Post-Close Founder Succession Mistakes
My Guest Les Trachtman is a seasoned entrepreneur, educator, and author with over four decades of experience in strategy, consulting, and start-ups. Les is also an adjunct instructor at the Johns Hopkins University Carey Business School, where he shares his years of experience and insights with the next generation of business leaders. He is aContinue reading ““Don’t F*ck It Up”: Les Trachtman on Avoiding Post-Close Founder Succession Mistakes”
Installing an Operating System in Your Business: Lessons from Real EOS Implementations
My Guest Over the past handful of years, there has been substantial growth in the number of companies who have decided to implement formal “operating systems” to govern certain strategic and operational decisions within their businesses. I implemented EOS (or “the Entrepreneurial Operating System”) in my own company beginning in 2015, and we continued toContinue reading “Installing an Operating System in Your Business: Lessons from Real EOS Implementations”
How A.I. is Transforming the Acquisition and Operations of Small Businesses
My Guest You are likely aware of how much AI has already changed how we live and how we work. You’re probably also aware – at least vaguely – of how much it will continue to change the way that we live and work over the coming months and years. The process of searching for,Continue reading “How A.I. is Transforming the Acquisition and Operations of Small Businesses”
Technical Debt: What it is, How Much of it You Can Live With, and How to Incorporate it into an Investment Thesis
My Guest Chris Smith is the Managing Partner of Spellbound Partners, a a company that helps acquirors with technical due diligence, fractional CTO services, and outsourced development services, among other things. Chris has over 25 years of experience building software platforms, and is an expert in cloud computing and software as a service (SaaS). HeContinue reading “Technical Debt: What it is, How Much of it You Can Live With, and How to Incorporate it into an Investment Thesis”
Stress, Panic Attacks, Debilitating Anxiety, and a $170M Exit: iContact Founder Aaron Houghton
My Guest Aaron Houghton started his first business at age 17, and since then he has built and launched more than ten technology startups, scaling one to 350 employees and $50M in annual subscription revenue. He has sold two companies to private buyers and one to a publicly traded company for $169M before his 30thContinue reading “Stress, Panic Attacks, Debilitating Anxiety, and a $170M Exit: iContact Founder Aaron Houghton”
Rob Markey: Creator of the Net Promoter Score and Founder of Bain’s Global Customer Strategy Practice
My Guest Rob Markey is the creator of the widely-used Net Promoter Score (“NPS”) system. Rob also leads the NPS Loyalty Forum, a group of 35 senior executives from loyalty-leading companies around the world, such as The Vanguard Group, American Express, JetBlue, TD Bank, LEGO, Progressive Insurance, PwC and Intuit. He is also the co-authorContinue reading “Rob Markey: Creator of the Net Promoter Score and Founder of Bain’s Global Customer Strategy Practice”
Evaluating Customer Retention in Recurring Revenue Businesses: With Craig Zingerline
My Guest Craig Zingerline is a serial entrepreneur currently working as the CEO of Growth Minded, a company that helps startups and other technology companies scale their growth and retention strategies. Prior to Growth Minded, he founded Velocity Growth and scaled to 7-figures of ARR, was Chief Product Officer at Sandboxx, and the Head ofContinue reading “Evaluating Customer Retention in Recurring Revenue Businesses: With Craig Zingerline”
Should Search Funds Buy Healthcare Practices? A Deep Dive with Scott Becker
My Guest Scott Becker is a Partner in the healthcare group at McGuireWoods, a full-service U.S. law firm known for its expertise in corporate, healthcare, litigation, and regulatory matters, serving clients ranging from startups to Fortune 500 companies. He previously served on the Board of Partners of the firm and chaired the Healthcare group forContinue reading “Should Search Funds Buy Healthcare Practices? A Deep Dive with Scott Becker”
Is Home Services Still a Good Bet? A Veteran Operator’s Take on a Saturated Market
My Guest Collin Hathaway is the Founder of Skylight Capital, a micro-cap private equity firm investing in companies with less than $5M EBITDA. Prior to founding Skylight, Collin led the deal origination team at Alpine Investors, where he managed a team focused on locating and evaluating new investment opportunities. In addition to currently serving asContinue reading “Is Home Services Still a Good Bet? A Veteran Operator’s Take on a Saturated Market”