This Will be a Hard Conversation: Knowing Who, When, and How to Fire

I will never forget the first time that I had to fire somebody. In the days, hours and minutes leading up to the meeting that morning, sleep was elusive, my heart was racing, my mind was completely incapable of focusing on anything else, and the sense of existential dread growing in the pit of myContinue reading “This Will be a Hard Conversation: Knowing Who, When, and How to Fire”

Employee Burnout and The Great Resignation

My Guest My guest today is Carin-Isabel Knoop, Executive Director of the Harvard Business School Case Research & Writing Group. Carin has spent decades writing cases on managers and leaders all over the world across a wide array of functions and industries. In 2019, alongside co-author John Quelch, Carin published Compassionate Management of Mental HealthContinue reading “Employee Burnout and The Great Resignation”

A Leader’s Most Important Skill

Listen to This Blog Post Though effective leaders tend to possess a multitude of different skills and abilities, my experience as a CEO taught me that the most important skill for any leader to possess is that of clear and effective communication. Indeed, a CEO’s strategy is only as good as her ability to communicateContinue reading “A Leader’s Most Important Skill”

Implementing a Formal Operating System Like EOS or the Rockefeller Habits

Listen to this Blog Post Throughout recent history, there has been substantial growth in the number of companies who have decided to implement formal “operating systems” to govern certain strategic and operational decisions within their businesses. Though there are many operating systems in existence today, two of the most widely used systems are EOS (theContinue reading “Implementing a Formal Operating System Like EOS or the Rockefeller Habits”

Why Your Company Needs a Set of Core Values (or Why Yours May Not be Having an Impact)

Listen To This Blog Post Particularly in my early years as a CEO, I couldn’t help but roll my eyes whenever somebody suggested that I needed to codify and publish a set of core values for my company. Weren’t core values the tired, hollow, and meaningless platitudes that companies created simply because they felt theyContinue reading “Why Your Company Needs a Set of Core Values (or Why Yours May Not be Having an Impact)”