My Guest Rob Markey is the creator of the widely-used Net Promoter Score (“NPS”) system. Rob also leads the NPS Loyalty Forum, a group of 35 senior executives from loyalty-leading companies around the world, such as The Vanguard Group, American Express, JetBlue, TD Bank, LEGO, Progressive Insurance, PwC and Intuit. He is also the co-authorContinue reading “Rob Markey: Creator of the Net Promoter Score and Founder of Bain’s Global Customer Strategy Practice”
Tag Archives: perfectionism
The Entrepreneur and the Spousal Relationship: Part 2
My Guest Today I’m joined by Dr. Jennifer Musselman, a globally-recognized Marriage and Family Therapist and Executive Coach for high-performing executives and entrepreneurs. Dr. Musselman’s clinical work focuses on the interplay of work, life, self-identity and marriage, including the common stressors that impact performance and relationship satisfaction for entrepreneurs and other business leaders. Dr. MusselmanContinue reading “The Entrepreneur and the Spousal Relationship: Part 2”
Mental Health for High Achievers: Anxiety, Ambition, Perfectionism, and Balancing Striving vs. Self-Acceptance
My Guest This week, I was thrilled to be joined by Andy Johns. The bulk of Andy’s career has been spent in the start-up and technology ecosystems, with growth and product-oriented leadership roles at Facebook, Twitter, and Quora, among others. Following his time at these three companies, Andy became VP of Growth, VP of Product,Continue reading “Mental Health for High Achievers: Anxiety, Ambition, Perfectionism, and Balancing Striving vs. Self-Acceptance”
Employee Burnout and The Great Resignation
My Guest My guest today is Carin-Isabel Knoop, Executive Director of the Harvard Business School Case Research & Writing Group. Carin has spent decades writing cases on managers and leaders all over the world across a wide array of functions and industries. In 2019, alongside co-author John Quelch, Carin published Compassionate Management of Mental HealthContinue reading “Employee Burnout and The Great Resignation”
Understanding and Managing The Psychological Toll of Being an Entrepreneur or CEO
My Guest Dr. Eliana Cohen is an entrepreneur and Clinical Psychologist who runs her own practice, integrating performance psychology, strategy, emotional intelligence, and knowledge of neuroplasticity and the brain to serve her various clients. She has worked with countless entrepreneurs, business owners, and CEOs in her practice, and is passionate about discussing the psychological realitiesContinue reading “Understanding and Managing The Psychological Toll of Being an Entrepreneur or CEO”